Experienced in customer-service and client facing roles.
Experienced in customer-service and client facing roles.
  • Exeter, United Kingdom
  • 14/05/2022

An approachable and professional individual with a calm disposition who has prior experience working within customer-service and client-facing roles. A hard worker who is comfortable working both autonomously and within a team and is familiar with. Has additional experience managing social media platforms.

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Content Creator @ The History of Art Department, The University of York
May 2022 — Sep 2020

Commissioned by the department for a short-term project to write, film and edit a 10-minute educational video for use by future university students on the subject "How to select a dissertation topic."
Demonstrated multitasking abilities by successfully completing the project individually within a 2-week deadline while balancing my own academic responsibilities.

Hotel Assistant @ Alpine Elements
Jan 2022 — Apr 2022

Worked within a team 8 in a customer-facing role to ensure guests had a personal and positive holiday experience by providing high standards of customer service.
Aided in the resolution of customer complaints, working with management to resolve issues in a timely and professional manner.

Food and Beverage Assistant @ Ladram Bay Holiday Park
Jul 2021 — Nov 2021

Functioned as a part of a large team in a fast-paced environment, interacting with all guests in an upbeat and professional manner.
Worked for the front of house desk, welcoming guests into the restaurant, making reservations and answering customer enquiries.
Responsible for issuing customer checks, calculating bills and handling payments.

Final Year Student Representative @ The History of Art Department, The University of York
Nov 2020 — Jun 2022

Represented the final year student cohort within departmental meetings such as the Board of Studies and staff-student liaison committees.
interacting with students and senior members of staff at the University.
Worked individually without supervision to meet bi-monthly presentation deadlines.

Head Press and Publicity Officer @ The Art History Society
Dec 2019 — Mar 2021

Took responsibility for the organisation's entire online presence and the publication of the weekly society newsletter, creating graphic and digital content for 15 unique social media campaigns.
Responsible for communicating professionally with external parties on behalf of the committee via telephone and email.
Collaborated with the Junior Press and Publicity Officer to meet weekly deadlines, delegating tasks as necessary.

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